There are many ways to enhance our business including by promoting the products or services via on line. However, on line service is not only used for promoting the product. On line service can comply with customer service to satisfy the customer’s complain and meet the targeted selling easily and instantly. The problem is, to open an on line service we have to open a call center which will be busy each and every second. Opening an on line service or center call, we will need special aid which can distributes calls automatically and intelligently. This on line service must be ready any time and anywhere.

Enhancing business through on line service will be possible by using Hosted ACD System. Usan ACD, a customizable software platform can manage outbond and inbound calls through a single computer telephony interface CTI routing. There will be no missing calls by using Usan ACD since the calls are intelligentky routed based on user defined, service management rules; agent skill, agent service pools, call priority and many others. The Usan Hosted ACD system is also flexible to meet call requirements in a single session initiation protocol (SIP) based on Voice over Internet Protocol (VoIP) anytime and at any condition possible. Certainly, by using Hosted ACD System, enhancing our business by promoting the product and satisfying our customers will be much easier.